
FAQs
At MotoInk, we’ve compiled answers to some of the most commonly asked questions to help you find the information you need quickly and easily. From order processing times to shipping details, our FAQ section is designed to provide you with clear and helpful answers. If you can’t find the information you’re looking for, feel free to Contact Us
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Graphics & Services
Can I customise my graphics?
Absolutely! On the product page, you have the option to personalize your design by selecting your name, number, and logos. You can also customize the background and number colors to your preference. If there are specific details you'd like adjusted, simply include your requests in the 'Notes for the designer' section of the order form, and our design team will make the necessary changes. All of our graphics are fully customizable to suit your style.
Can I add my own company/sponsor logos?
Yes, you can conveniently upload your logo directly on the order page when placing your order. This allows us to seamlessly incorporate your logo into your custom design. Simply follow the prompts on the page to upload your image, and our design team will ensure it’s perfectly integrated into your graphics for a professional, personalized look.
Can I see a proof of my design?
Absolutely! We offer a design proof for your approval before printing, and in most cases, this service is free. However, please note that a small fee may apply in certain situations. You can select the option to receive a proof on the order page. Once ready, the proof will be sent to your email. Be sure to check your spam folder if you don’t see it in your inbox, as delays in approving the proof may affect dispatch times.
Please take extra care when reviewing your proof, as you will be responsible for any errors once it’s approved.
Please note, we do not provide a preview of your graphics before purchase.
What brand plastics do we use?
At MotoInk, we exclusively use high-quality plastics from trusted brands like Polisport and UFO. All of our restyle plastic kits are sourced from Polisport for consistent quality and fit. Please be aware that specific colours, including grey and neon, are only available for newer model years.
What on Bolt-On Kits?
Our Bolt-On Kits are the easiest way to upgrade your ride. Each kit includes high-quality, durable plastics and bold, factory-style graphics that are professionally installed - all tailored to fit your specific make and model.
Payments
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
What forms of payment do you accept?
We accept payments from all major credit card providers, including Visa, Mastercard, and American Express, as well as secure options like PayPal, Apple Pay, and Google Pay.
Do we accept Bank Transfers?
Yes, we do accept bank transfers. If you wish to pay via bank transfer, please contact us directly, and we will provide you with the necessary details to complete your payment.
Shipping & Returns
How long does it take to get my products?
You can see all of our shipping times here.
How much does shipping cost?
Shipping is automatically calculated at checkout.
Can I track my order?
Certainly! We will send you an email with your tracking when you order is collected by the courier.
Who pays the shipping costs in the case of a return?
The cost of the return shipping is handled by the customer.